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- Shipping Policy
All domestic orders are shipped via DHL, Correos or UPS within 5-15 business days after the order has been placed. Shipping’s have no cost for the customer. WE ONLY SELL/ SHIP TO EUROPEAN COUNTRIES. CULTURA IS NOT RESPONSIBLE FOR ANY FEES ASSOCIATED WITH THE RETURN OF ANY ITEM. CULTURA IS NOT RESPONSIBLE FOR SHIPPING ERRORS MADE ON THE PART OF THE PURCHASER. A 15% restocking fee will apply to any purchases returned to our warehouse due to customer error. Please note that orders shipped with a FREE SHIPPING, and then returned for refund, will be charged a 19€ fee for shipment costs.
- Customer Service
We try to respond within 3 business days all inquires.
All unworn merchandise can be returned for a full refund only if purchaser contacts us within 14 days of purchase (excludes sale items). Please email us at firstname.lastname@example.org to begin a return. Cultura is not responsible for shipping costs associated with returns. Cultura is not responsible for unauthorized returns – you may not return an item unless you are issued an “OK” by Cultura. Cultura is not responsible for any merchandise returned without an “OK”
Please contact email@example.com within 14 days to process an exchange. Cultura covers the shipping for the new item to be shipped to you, but not for the returned item back to us.
The website www.cultura.shoes is owned by Sebastian Genovard Ramis (onwards CULTURA) under NIF number 42946337R, and CULTURA principal place of business is at: Calle Eucaliptus 10, 07160, Paguera, Mallorca, Spain.
You can contact CULTURA by writing to the address given
above, by email to firstname.lastname@example.org
General conditions of use
1. Usage limitations
Access to this website is free and it may be viewed without prior subscription or registration.
Users should use the information contained herein in compliance with applicable laws, respecting the intellectual property of CULTURA and third parties.
Users may not make use of any of the services made available CULTURA for any act which may harm or alter contents, nor hinder the proper operation of the website. They may not cause technical problems of any sort whatsoever, uploading files which may hold computer viruses or damage nor interfere with or totally or partially intercept this website.
Under no circumstances will CULTURA be held responsible for the improper use of this website or its content, or for the consequences that may arise out of such improper use.
2. Limited responsibility
CULTURA does not guarantee that its pages will be operative nor that its content will be complete, accurate or reliable at all times. CULTURA reserves the right to modify the content of this website and of these GENERAL CONDITIONS OF USE at any time, without prior notice.
CULTURA has the right to temporarily suspend access to this website to carry out maintenance, repair, updating or service improvement operations without prior notice and reserves the right to either provide or cancel its services, although it will make an effort to notify users of the fact if circumstances allow.
Thus, any liability for damages or prejudice of any nature which may arise from a lack of availability or continuity of the website and its services and the use which users could have attributed to it is hereby excluded.
3. Intellectual property
The whole of this website and its component parts are protected under Spanish and international copyright laws regarding intellectual and industrial property.
The intellectual property rights relating to the contents of this website are owned by CULTURA, except those owned by companies with whom corresponding agreements have been entered into for the provision of content, and are protected under national and international laws regarding intellectual and industrial property.
CULTURA has exclusive rights to reproduce, distribute, make public and transform the contents of this website, without prejudice to third parties’ rights to quote.
Users accessing this website may not copy, modify, distribute, transmit, reproduce, publish, assign or sell the abovementioned elements nor create new products or services derived from the information obtained without express mention of their provenance.
Authorization is solely granted for personal viewing and loading, not for commercial purposes, such authorization not extending to third parties.
Alteration of the contents or structure of this website is strictly forbidden without the express written permission of CULTURA. Any use of this website or its contents infringing regulations in effect will be prosecuted.
4. Privacy: Property of personal data
Through this website personal data is collected, necessary for the management and maintenance of some of our services.
The user is the solely responsible of the veracity and correctness of the given information. CULTURA is exonerated of any responsibility for the data.
The personal information provided by the user will be part of an automated data base property of CULTURA, that will be treated confidentially according to Ley Orgánica 15/1999, 13th December of Protección de Datos Personales by the Spanish Data Legislation.
Through the providing of personal data the user gives authorization to include this information in the automated data base of CULTURA with the following purposes: for user contact, to send information about products, promotions, etc., and any kind of marketing publicity campaigns. In no case will CULTURA give the personal data to third parties.
The user can use his/her access rights to change and cancel personal data contacting CULTURA in via e-mail to email@example.com
5. Hypertext links
No third party may establish framing links to this website in its website.
With regard to links included in this website pointing to other sites not managed by CULTURA, this institution represents that it does not exercise any control whatsoever over them nor is responsible for their content.
Any links found herein to other sites are offered merely as information and do not imply any assessment of the contents, owners, services or products of such sites.
6. Other conditions
These General Conditions of Use and all relations established between the user and CULTURA are subject to the Laws of Spain.
The use of this website implies acceptance of the above General Conditions of Use.
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
We use the following types of cookies:
Strictly necessary cookies: These cookies are essential in order to enable you to move around our Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for, like shopping baskets, cannot be provided.
Performance cookies: These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality cookies: These cookies allow the Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting/advertising cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited the Site and this information is shared with other organizations such as advertisers.
Further to this, please note that our Site and our service providers may also process your device’s IP address (either full or in part) in a similar fashion.
Certain parts of our Site require cookies. Use our consent banner, the consent mechanisms of our regular services providers where available (see details below) and/or adjust your browser settings (consult the “Help” section of your browser for more details) so as to accept or reject cookies. You can find out more information about cookies at: http://www.allaboutcookies.org/
Google Analytics: http://www.google.com/intl/en/policies/privacy/
SO, IF YOU ARE NOT OK WITH THIS, YOU HAVE FREEDOM OF CHOICE.